Terms and Conditions

These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

The Contract

After submitting an order to us we will pass you over to our trusted payment-processing partner which is Retail Merchant Services to allow you to provide your payment details in the most secure environment. At no point do we store your credit/debit card details on our own computer systems.

Any notification e-mails are acknowledgements, not acceptance of your order.

No contract for the sale of any product will subsist between you and Mr Mobile until Mr Mobile despatches the product(s) ordered. We will confirm that the product(s) have been despatched by a confirmation e-mail. This confirmation e-mail amounts to an acceptance by Mr Mobile of your offer to buy goods from Mr Mobile.

We may decline part of your order for any reason, in which case we will e-mail to tell you so.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Prices, Payment and Processing of Orders

All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable, but exclude delivery charges (for details see ‘Delivery’ below).

The total cost of your order will be the price of the products you order, plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative. If you decide not to accept the alternative goods, you will not have to pay to return them to us.

We try very hard to ensure that all information on this site is accurate. However, occasionally, an error can occur. If we discover an error in the price, description, or quantity of a product you have ordered, we will contact you and will offer you an alternative product, a full refund or the original product subject to the newly revised price, description and/or amended quantity.

We accept payment by Mastercard, Visa, Delta, Switch, Electron, Solo, Amex and other debit cards. Payment is deducted when our partner payment provider processes your order.

Mr Mobile aims to arrange shipping of all ‘in stock’ items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. Mr Mobile are not able to supply dates our suppliers may get an item in stock.

Please note: Same day shipping will only occur if your order is placed before noon and we have all your ordered items in stock at our warehouse.

Right to Cancel

You may cancel your order at any time prior to your order being processed by ringing 0161 831 9898 during our published office hours. You may also withdraw from the contract at any time after the product has been despatched and you have received our e-mail confirming your order but no later than 7 working days after you receive the product by:

• sending the notice of cancellation by e-mail to sales@mrmobileuk.com ensuring that you quote your name, address and order reference number; or
• Where you have already received the goods, returning the goods to Mr Mobile unopened together with the original invoice. Mr Mobile will refund you the purchase price of the goods.

Once Mr Mobile receives notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited from your credit card to Mr Mobile in relation to your order will be re-credited to the credit card account as soon as possible and in any event within 30 days of your order provided that the goods you wish to return are received by Mr Mobile in the condition that they were in when delivered to you. You will liable for any charges incurred in returning the goods to Mr Mobile.

Mr Mobile reserves the right to make a 10% restocking charge for any goods which are not in mint condition or to refuse to accept such goods, at its sole discretion. Mr Mobile also reserves the right to make a charge for collecting goods from your premises in the circumstances where they are not defective but you have cancelled your order.

Your statutory rights are not affected.

Deliveries

We cannot be held responsible for delays or lost packages if an incorrect or incomplete address is supplied.

On signed for deliveries, please make sure that you keep the receipt enclosed with your goods.

Delivery Charges

We make every effort to keep our delivery charges as low as possible. Our charge depends on the value of your order. You only pay one delivery charge, irrespective of the number of parcels ordered.

When you add products to your Shopping Basket, the appropriate charge will be added automatically. You will always be able to see this charge before submitting your order.

How We Deliver

We use Royal Mail for smaller orders and a courier for the larger orders.

Delivery Times

Delivery times are calculated in working days – i.e. Monday to Friday inclusive. If you order after noon, please calculate your delivery time as if your order has been placed the following working day. In the case of bank holidays, please allow two extra working days.

Important Delivery Information

All recorded deliveries must be signed for. If you are out when the postman arrives, he will leave a card with a contact number for you to call.

We do our best to meet the declared delivery times. However, occasionally delivery times may be affected by factors beyond our control and therefore we cannot guarantee them.

Please allow extra time for deliveries to Scottish islands.

Return of Faulty Goods

Within 28 days of delivery we will always offer you the choice of an exchange or refund (including postage).

Within 12 months of delivery, if there is a fault with your product we will normally offer a prompt repair, exchange or credit (credit to include the original postage).

To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect, misuse or normal wear and tear.

Returning items:

Please arrange for return delivery to the following address:

Mr Mobile UK
165 Great Ducie Street
Manchester
M3 1FF

Please note that we cannot accept responsibility for items lost in the post without proof of postage. We advise all customers to use recorded delivery where possible.

Fraud/Verification Checks

From time to time, we receive possible fraud alerts regarding payments we are processing on the site. This is quite normal and can often be due to a mis-typed postcode or a customer moving house etc. Depending on the circumstances, and for your security, we may place your order on hold temporarily whilst we carry out a simple verification of your details. This will quite often involve a very brief phone call from one of our operatives and is nothing to worry about.

General

These terms and conditions are subject to the laws and exclusive jurisdiction of the United Kingdom. We do not accept amendments to these terms and conditions.

Your data protection rights are set out in our Privacy Policy.

Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so you will be alerted to them at the relevant juncture.

These terms and conditions only cover the Mr Mobile website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in the UK only and that no public filing requirements apply.